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      ["scope"] => string(0) ""
      ["modelname"] => NULL
    }
  }
}

全渠道一鍵集成

高效客服工作臺(tái)，個(gè)性化專屬溝通，大幅提升客戶滿意度

多姿多彩，與你的品牌渾然一體

藝源智能客服的網(wǎng)站插件和移動(dòng)應(yīng)用 SDK 支持豐富的外觀和功能自定義，通過藝源智能客服后臺(tái)的設(shè)置，只需要點(diǎn)點(diǎn)鼠標(biāo)，即可修改網(wǎng)站插件的顏色、樣式和各種功能。

多入口接入，適應(yīng)性強(qiáng)

藝源智能客服支持移動(dòng)網(wǎng)站、桌面網(wǎng)站、移動(dòng)應(yīng)用SDK等接入方式，藝源智能客服支持所有手機(jī)瀏覽器，并且對(duì)頻繁切換的網(wǎng)絡(luò)環(huán)境有極好的適應(yīng)性。

  • 桌面網(wǎng)站：設(shè)計(jì)優(yōu)雅，兼容性好，提供頁(yè)內(nèi)和彈窗兩種形式。
  • 移動(dòng)應(yīng)用：迅速讓 iOS 和 Android App 擁有在線客服功能。
  • 提供微信公眾號(hào)、小程序、微博、二維碼接入方式，支持自定義外觀。

對(duì)話功能強(qiáng)大

客服可隨時(shí)和顧客說話，訪問即開通，客服可實(shí)時(shí)看到顧客所輸入的內(nèi)容。

  • 留言可添加圖片，支持截圖并粘貼發(fā)送。
  • 在手機(jī)上，顧客可實(shí)時(shí)拍照發(fā)送給客服。
  • 顧客使用藝源智能客服客服 SDK 應(yīng)用時(shí)，可直接向客服發(fā)送語(yǔ)音消息。

完善的報(bào)表數(shù)據(jù)統(tǒng)計(jì)功能

使用網(wǎng)頁(yè)插件后，可以統(tǒng)計(jì)到網(wǎng)站的訪問量信息，包括訪客數(shù)量、訪問次數(shù)、瀏覽量等。藝源智能客服會(huì)統(tǒng)計(jì)不同等級(jí)的對(duì)話數(shù)量，并支持多維度交叉分析

  • 轉(zhuǎn)化和流失率顯示，藝源智能客服直觀顯示了顧客從訪問到轉(zhuǎn)化的信息。
  • 對(duì)話導(dǎo)出，可按多條件組合篩選特定對(duì)話，以 CSV 格式導(dǎo)出。
  • 客服工作統(tǒng)計(jì)導(dǎo)出到本地，便于統(tǒng)計(jì)和考核客服績(jī)效等。

強(qiáng)大的管理功能

藝源智能客服提供了多種對(duì)話分配方式，系統(tǒng)會(huì)自動(dòng)分配客服，也可以實(shí)現(xiàn)客戶的定向分配，也能夠在一張表上可以直觀看出客服全年的工作強(qiáng)度統(tǒng)計(jì)。

  • 客服評(píng)價(jià)，顧客可對(duì)當(dāng)前接待客服打分，會(huì)在統(tǒng)計(jì)中展現(xiàn)。
  • 客服響應(yīng)及時(shí)率統(tǒng)計(jì)，藝源智能客服對(duì)每條消息的回復(fù)及時(shí)率做統(tǒng)計(jì)。
  • 對(duì)話分級(jí)，管理員可設(shè)定不同等級(jí)對(duì)話的條件，系統(tǒng)自動(dòng)分級(jí)。

更多高級(jí)功能

  • 快捷回復(fù)，客服可以在快捷回復(fù)里添加常用話術(shù)。
  • 快速調(diào)用，客服在輸入消息時(shí)可模糊匹配常用話術(shù)。
  • 可查看顧客的所有活動(dòng)記錄和對(duì)話消息。
  • 藝源智能客服為客服提供記錄顧客聯(lián)系方式的功能，便于后續(xù)聯(lián)系跟進(jìn)。
  • 客服可以為顧客設(shè)置是否預(yù)約狀態(tài)，便于為預(yù)約顧客進(jìn)行服務(wù)。
  • 根據(jù)企業(yè)需要，可選擇為顧客創(chuàng)建自定義字段，如訂單號(hào)等。

優(yōu)秀，不止于此

藝源智能客服專注解決企業(yè)和顧客之間連接的問題。我們非常注重軟件的品質(zhì)和使用體驗(yàn)，更注重其為客戶帶來(lái)的價(jià)值。為了這個(gè)目標(biāo)，藝源智能客服的每一天都在持續(xù)改進(jìn)。

掃碼加他，免費(fèi)獲取方案