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當前位置： 首頁 > 售后 > 藝源智庫
個人能力怎么看？四個方面幫你量化UE&UI的績效標準
時間：2019-06-04 09:20:43
文章發(fā)布：李陽
原創(chuàng)作者：未知
來源：互聯(lián)網(wǎng)

首先我認為沒辦法完全量化設(shè)計師的績效，就像你沒辦法按代碼量或者加班量來衡量一個程序員的績效一樣。作為一種專業(yè)性的支持角色，衡量設(shè)計師的績效當然要看兩個方面：支持的好不好、支持的過程是否專業(yè)。那具體用什么標準去評判呢？


1，首先看他是如何對待問題的

如果只是產(chǎn)品經(jīng)理或運營提需求他就直接做，那我們認為這是對待問題不夠認真。我們內(nèi)部有一個處理產(chǎn)品需求的原則，在開始一項設(shè)計之前設(shè)計師需要評估的是：

1）拋開這個問題的表面，它背后的本質(zhì)是什么？

2）我做的這個能為用戶和產(chǎn)品帶來什么價值？

3）這個問題的解決方案應(yīng)該以什么指標來衡量（數(shù)據(jù)或調(diào)研反饋）？

4）做這個問題牽扯到的設(shè)計資源和工作量有哪些？

只有當經(jīng)過這樣一輪Review，我們才能相信設(shè)計師能夠合理的對待他遇到的問題和思考如何去開展設(shè)計。當然除了對問題的對待方式外，我們還會看設(shè)計師主動挖掘問題的能力。比如設(shè)計師是否會經(jīng)常走查產(chǎn)品流程，主動將用戶體驗上的問題或設(shè)計細節(jié)整理出來，在內(nèi)部和外部討論并爭取資源改進等。


2，看他是如何思考解決方案的

很初級的設(shè)計師往往面對需求會憑借自己的大概感覺去思考，逛逛網(wǎng)站或玩玩其他產(chǎn)品，挑出一個自己滿意的進行改進和模仿，但是我們更看重的是”系統(tǒng)性有深度的思考過程”。

比如我們近期去做某App的GooglePlay商店截圖改版，會把直接的競品和相同類別下比較優(yōu)秀的產(chǎn)品都打印出來橫向?qū)Ρ龋缓笕ビ^察這些產(chǎn)品商店截圖的兩方面：他們是如何敘述產(chǎn)品特點的？他們用什么樣的形似來敘述這些特點？通過觀察，我們會發(fā)現(xiàn)很多他們設(shè)計方式中的優(yōu)點和缺點，還會找到讓我們靈感一線的創(chuàng)意，又或者能摸清楚這個新領(lǐng)域設(shè)計的規(guī)律等。一邊調(diào)研，一邊討論并記錄下來，才逐漸清晰出我們的設(shè)計方法。

個人能力怎么看？四個方面幫你量化UE&UI的績效標準-藝源科技

再舉一個做視覺風格的例子，我們近期為歐美的年輕人做一款 App的視覺風格，先是把現(xiàn)在美國年輕人流行的App的市場狀況了解清楚，然后去觀察他們的設(shè)計趨勢，再之后是感受美國年輕人的流行音樂和時尚文化，甚至之前有的團隊還會出國去實地考察和訪談。后來我們開始動工做風格的時候就選擇了從他們喜歡的歌手和潮流符號的角度出發(fā)，做出了很多反饋不錯的方案。

個人能力怎么看？四個方面幫你量化UE&UI的績效標準-藝源科技

我們并不是鼓吹要把設(shè)計過程都搞得這么復(fù)雜，或者有的人可能認為這是過渡的設(shè)計包裝。我們認為設(shè)計師的目標不僅僅是把任務(wù)做完，而是平衡所有條件和資源去把面對的問題真正搞懂和搞定，在這個目標下去把設(shè)計做的有深度和創(chuàng)新。所以我們衡量設(shè)計師能力重要的手段，就是去考察他的工作思路和工作方法。


3，看他的設(shè)計溝通和跟進

設(shè)計師不能前期包裝做的很漂亮，但是作品出來之后就不管了，所以我們也要看設(shè)計師在后期執(zhí)行層面做所做的努力。他是如何去說服需求方的？他是如何去協(xié)調(diào)資源保證設(shè)計落地的？他是如何與研發(fā)溝通確保實現(xiàn)效果的？這一點說起來含糊，但是實際卻可以有幾個考察點：

1）設(shè)計師在溝通的時候能否就事論事，平衡情緒，保持客觀；

2）設(shè)計師在溝通和推進的過程中是否能夠有條理有依據(jù)去闡述自己的想法；

3）設(shè)計師能否換位思考，靈活的轉(zhuǎn)換自己的角色去協(xié)助團隊的其他成員；

4）還有我認為非常基礎(chǔ)，但現(xiàn)在確很少有設(shè)計師具備的。就是設(shè)計上線是否有主動總結(jié)結(jié)果，觀察數(shù)據(jù)表現(xiàn)或用戶反饋去找到設(shè)計的問題并開展下一輪優(yōu)化；


4，看設(shè)計師的學(xué)習能力

如果一個設(shè)計師只是在運用相同的方法解決類似的問題，那頂多他的工作算是在復(fù)制粘貼，領(lǐng)個苦勞錢，但是一個設(shè)計師如果能不斷的突破自我獲得提升也是一個很好地加分項。這方面通常會有兩個角度去觀察：

1）解決了比之前更棘手的問題

比如說本來只是一個做界面適配的初級設(shè)計師，卻在承擔視覺風格定義這樣的大活下獨立扛下來了。即使你以嚴格的標準衡量他的處理過程發(fā)現(xiàn)還不夠成熟，但是他卻突破了自身的能力超出預(yù)期，這也算是一個很好的績效點。

2）通過思考或?qū)嵺`學(xué)會了新技能和方法

這里的設(shè)計方法包含的比較廣闊，比如說一個設(shè)計師因為項目需要自學(xué)了動效設(shè)計，而且還做的不錯，又或者一個設(shè)計師因為接觸新領(lǐng)域（比如VR）了解到很多的相關(guān)領(lǐng)域的知識等，又或者跟進了一個用戶調(diào)研學(xué)到了很多用研方法等。通過這些學(xué)習他的能力廣度獲得了提升，那么他在團隊中發(fā)揮的價值潛力也相應(yīng)的提高了。

講完了衡量標準，講講衡量的方法。

這個問題問的是”如何量化UI/UE設(shè)計師的績效”，那題主一定是希望能找到一種非常簡單快速干脆的評估方法吧，但這是不可能的！對待設(shè)計師的工作不可能通過很簡單的指標就能下定論，你不能期望年終收到一個漂亮的PPT，或者平時看看周報就能知道設(shè)計師是否做的好。

1）所以作為管理者，靠譜的方法就是跟這設(shè)計師”一起設(shè)計”。平時觀察他們的設(shè)計過程，多問情況，多參與甚至多幫助，然后在這個過程中去你再去思考前面的標準來判斷設(shè)計師是做的低于預(yù)期、符合預(yù)期還是超出預(yù)期；

2）直接看設(shè)計結(jié)果，通過觀察這個產(chǎn)品后變成的樣子，加上管理者自身豐富的經(jīng)驗就能大概明白背后設(shè)計師付出了怎樣的努力；

3）通過合作方的反饋，你能知道這個設(shè)計師平時的設(shè)計細節(jié)和溝通方法。當然這個的難點主要是你如何獲得真實的反饋；

4）通過設(shè)計師之間的互相review和評價能夠獲知

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