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有圖有對比！125個提升網(wǎng)頁可用性的優(yōu)化小技巧（五）
時間：2019-06-08 09:33:36
文章發(fā)布：李陽
原創(chuàng)作者：未知
來源：互聯(lián)網(wǎng)

這個系列的教程有125個實用的網(wǎng)頁優(yōu)化技巧，每一個技巧都有案例闡述，保證簡單易懂。今天翻譯了第四部分 —— 當(dāng)用戶操作錯誤時，如何在不影響用戶體驗的情況下快速處理好。一起來收

在很多界面中，錯誤的產(chǎn)生不可避免。一旦發(fā)生錯誤，要幫助用戶快速輕松地處理好。


防止錯誤產(chǎn)生

設(shè)計界面時，不要急著出方案，要盡力設(shè)計“無錯可犯”的界面。

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△ 按鈕在用戶點(diǎn)擊后進(jìn)行去除、禁用或替換處理

別跟用戶說只能提交一次?？梢远啻吸c(diǎn)擊的，用戶就可能點(diǎn)多次。用戶點(diǎn)擊后禁用按鈕，才能真正避免多次提交。

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△ 只提供可以接受的輸入選項

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△ 在表單元素中使用勾選啟用、勾選可見的設(shè)計方式

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△ 文本輸入框結(jié)構(gòu)跟輸入格式要求保持一致


監(jiān)控典型錯誤信號

界面上有哪些常見錯誤產(chǎn)生？找出這些錯誤的信號，做好這些信號的監(jiān)控。

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△ 搜尋與用戶意圖矛盾的用詞

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△ 若用戶已購買過該產(chǎn)品，提醒他們


對功能強(qiáng)大的按鈕要區(qū)分開以避免誤操作

用戶會走神，這無法避免。設(shè)計時要從視覺上明顯區(qū)分開那些功能強(qiáng)大的按鈕，盡量減少誤操作的可能性。

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△ 通過間隔和顏色區(qū)分強(qiáng)大功能按鈕

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△ 為重大且不可逆的操作添加約束條件


提供便利的方法恢復(fù)或退出操作

總是給用戶提供選擇返回上一步操作或安全/可識別的區(qū)域

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△ 使用恢復(fù)操作而不是確認(rèn)操作

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△ 為各頁面或功能提供“逃生艙”（退出操作）

例如上圖，某些下拉菜單沒有退出選項，當(dāng)用戶點(diǎn)了一個選項，就無法取消選擇了。

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△ 為彈出窗口或模態(tài)窗口提供關(guān)閉按鈕


盡量減少用戶離開一個系列操作步驟的負(fù)面影響

允許用戶以原來的數(shù)據(jù)返回到相應(yīng)步驟頁面

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△ 保存用戶提交的數(shù)據(jù)

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△ 讓用戶回到原來的操作步驟頁面（別讓用戶又從頭開始）


加大可移動路徑或可點(diǎn)擊區(qū)域

用戶并非完人，他們會誤操作，因此要提供有彈性或包容性的設(shè)計。

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△ 為小按鈕添加一個透明邊框（加大按鈕的點(diǎn)擊區(qū)域）

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△ 為彈框或下拉菜單添加一點(diǎn)小小的延遲

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△ 給整個菜單選項容器添加超鏈接（不要僅限文字區(qū)域）

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△ 給主菜單、列表項和輔助圖標(biāo)都加上超鏈接

用戶經(jīng)常點(diǎn)到不能點(diǎn)擊的地方。不要試圖矯正這些錯誤，相反地，為這些常見區(qū)域添加點(diǎn)擊功能。


提供有用和支持性的出錯提示

不要給出“發(fā)生錯誤”這種提示。解釋出錯原因，給出解決方案。

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△ 解釋驗證出錯的原因

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△ 對于復(fù)雜出錯提示要提供相關(guān)文檔或幫助鏈接

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△ 避免在出錯信息中寫“你”


記錄用戶的近期幾次操作

在界面上提醒用戶近期幾次操作

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△ 顯示用戶近期幾次搜索

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△ 已訪問鏈接用不同的顏色區(qū)分

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△ 指出哪些項目用戶已經(jīng)看過


分析用戶行為找出界面存在的問題

持續(xù)迭代改進(jìn)界面設(shè)計，可以從下面這些小技巧開始

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△ 在適當(dāng)位置收集客戶的反饋信息

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△ 添加404錯誤次數(shù)上升的預(yù)警設(shè)置

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△ 找出那些用戶反復(fù)訪問的頁面

如果一個頁面瀏覽數(shù)太多（而獨(dú)立客戶數(shù)少），就需要仔細(xì)檢查頁面是否有問題導(dǎo)致用戶反復(fù)訪問。

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標(biāo)簽： 優(yōu)秀網(wǎng)頁設(shè)計 可用性 可用性測試 用戶體驗 網(wǎng)站可用性指南 網(wǎng)頁設(shè)計
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