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當(dāng)前位置： 首頁(yè) > 售后 > 藝源智庫(kù)
有圖有對(duì)比！125個(gè)提升網(wǎng)頁(yè)可用性的優(yōu)化小技巧（五）
時(shí)間：2019-06-08 09:33:36
文章發(fā)布：李陽(yáng)
原創(chuàng)作者：未知
來源：互聯(lián)網(wǎng)

這個(gè)系列的教程有125個(gè)實(shí)用的網(wǎng)頁(yè)優(yōu)化技巧，每一個(gè)技巧都有案例闡述，保證簡(jiǎn)單易懂。今天翻譯了第四部分 —— 當(dāng)用戶操作錯(cuò)誤時(shí)，如何在不影響用戶體驗(yàn)的情況下快速處理好。一起來收

在很多界面中，錯(cuò)誤的產(chǎn)生不可避免。一旦發(fā)生錯(cuò)誤，要幫助用戶快速輕松地處理好。


防止錯(cuò)誤產(chǎn)生

設(shè)計(jì)界面時(shí)，不要急著出方案，要盡力設(shè)計(jì)“無錯(cuò)可犯”的界面。

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△ 按鈕在用戶點(diǎn)擊后進(jìn)行去除、禁用或替換處理

別跟用戶說只能提交一次。可以多次點(diǎn)擊的，用戶就可能點(diǎn)多次。用戶點(diǎn)擊后禁用按鈕，才能真正避免多次提交。

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△ 只提供可以接受的輸入選項(xiàng)

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△ 在表單元素中使用勾選啟用、勾選可見的設(shè)計(jì)方式

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△ 文本輸入框結(jié)構(gòu)跟輸入格式要求保持一致


監(jiān)控典型錯(cuò)誤信號(hào)

界面上有哪些常見錯(cuò)誤產(chǎn)生？找出這些錯(cuò)誤的信號(hào)，做好這些信號(hào)的監(jiān)控。

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△ 搜尋與用戶意圖矛盾的用詞

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△ 若用戶已購(gòu)買過該產(chǎn)品，提醒他們


對(duì)功能強(qiáng)大的按鈕要區(qū)分開以避免誤操作

用戶會(huì)走神，這無法避免。設(shè)計(jì)時(shí)要從視覺上明顯區(qū)分開那些功能強(qiáng)大的按鈕，盡量減少誤操作的可能性。

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△ 通過間隔和顏色區(qū)分強(qiáng)大功能按鈕

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△ 為重大且不可逆的操作添加約束條件


提供便利的方法恢復(fù)或退出操作

總是給用戶提供選擇返回上一步操作或安全/可識(shí)別的區(qū)域

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△ 使用恢復(fù)操作而不是確認(rèn)操作

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△ 為各頁(yè)面或功能提供“逃生艙”（退出操作）

例如上圖，某些下拉菜單沒有退出選項(xiàng)，當(dāng)用戶點(diǎn)了一個(gè)選項(xiàng)，就無法取消選擇了。

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△ 為彈出窗口或模態(tài)窗口提供關(guān)閉按鈕


盡量減少用戶離開一個(gè)系列操作步驟的負(fù)面影響

允許用戶以原來的數(shù)據(jù)返回到相應(yīng)步驟頁(yè)面

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△ 保存用戶提交的數(shù)據(jù)

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△ 讓用戶回到原來的操作步驟頁(yè)面（別讓用戶又從頭開始）


加大可移動(dòng)路徑或可點(diǎn)擊區(qū)域

用戶并非完人，他們會(huì)誤操作，因此要提供有彈性或包容性的設(shè)計(jì)。

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△ 為小按鈕添加一個(gè)透明邊框（加大按鈕的點(diǎn)擊區(qū)域）

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△ 為彈框或下拉菜單添加一點(diǎn)小小的延遲

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△ 給整個(gè)菜單選項(xiàng)容器添加超鏈接（不要僅限文字區(qū)域）

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△ 給主菜單、列表項(xiàng)和輔助圖標(biāo)都加上超鏈接

用戶經(jīng)常點(diǎn)到不能點(diǎn)擊的地方。不要試圖矯正這些錯(cuò)誤，相反地，為這些常見區(qū)域添加點(diǎn)擊功能。


提供有用和支持性的出錯(cuò)提示

不要給出“發(fā)生錯(cuò)誤”這種提示。解釋出錯(cuò)原因，給出解決方案。

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△ 解釋驗(yàn)證出錯(cuò)的原因

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△ 對(duì)于復(fù)雜出錯(cuò)提示要提供相關(guān)文檔或幫助鏈接

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△ 避免在出錯(cuò)信息中寫“你”


記錄用戶的近期幾次操作

在界面上提醒用戶近期幾次操作

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△ 顯示用戶近期幾次搜索

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△ 已訪問鏈接用不同的顏色區(qū)分

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△ 指出哪些項(xiàng)目用戶已經(jīng)看過


分析用戶行為找出界面存在的問題

持續(xù)迭代改進(jìn)界面設(shè)計(jì)，可以從下面這些小技巧開始

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△ 在適當(dāng)位置收集客戶的反饋信息

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△ 添加404錯(cuò)誤次數(shù)上升的預(yù)警設(shè)置

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△ 找出那些用戶反復(fù)訪問的頁(yè)面

如果一個(gè)頁(yè)面瀏覽數(shù)太多（而獨(dú)立客戶數(shù)少），就需要仔細(xì)檢查頁(yè)面是否有問題導(dǎo)致用戶反復(fù)訪問。

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