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新人來收！5分鐘幫你學(xué)會(huì)用戶體驗(yàn)流程圖
時(shí)間：2019-06-26 09:26:11
文章發(fā)布：李陽(yáng)
原創(chuàng)作者：未知
來源：互聯(lián)網(wǎng)

在用戶體驗(yàn)設(shè)計(jì)領(lǐng)域，設(shè)計(jì)師常常用流程圖的方法進(jìn)行需求解析，任務(wù)描述，所有情況羅列、發(fā)掘新設(shè)計(jì)點(diǎn)等。流程圖是非常有效的將需求轉(zhuǎn)化為具體設(shè)計(jì)稿的思考工具。本文中，小可將會(huì)結(jié)合自己的經(jīng)歷，來講下用戶體驗(yàn)設(shè)計(jì)中流程圖（UX Flowchart）的運(yùn)用。

早期關(guān)于流程圖的概念由Frank 和 Lillian Gilbreth 在1921年美國(guó)機(jī)械工程師社團(tuán)（American Society of Mechanical Engineers）的《流程圖：尋找工作途徑的第一步》（“ProcessCharts: First Steps in Findingthe One Best Way to do Work”）演講中提出【1】。隨著在工程領(lǐng)域中的逐漸推廣和運(yùn)用，流程圖（Flowchart）已經(jīng)成為描述計(jì)算機(jī)算法的常用工具之一。


流程圖中的常用圖形

流程線（FlowLine）是單箭頭線，起始于一個(gè)圖形，終止于另一個(gè)圖形，代表了流程的流轉(zhuǎn)。通常用實(shí)線表示，在多任務(wù)間跳轉(zhuǎn)或次要流程流轉(zhuǎn)時(shí)，也可以使用虛線表示。

新人來收！5分鐘幫你學(xué)會(huì)用戶體驗(yàn)流程圖-藝源科技

起終點(diǎn)（Terminal）可以用圓型、橢圓或圓角矩形來畫，通常寫著“開始”、“結(jié)束”，或其他代表流程結(jié)束的短語(yǔ)，如“提交信息”等。

新人來收！5分鐘幫你學(xué)會(huì)用戶體驗(yàn)流程圖-藝源科技

操作（Process）用矩形表示，指某件事發(fā)生了、做了什么操作等，如“輸入身份證號(hào)”、“查詢交易記錄”等。

新人來收！5分鐘幫你學(xué)會(huì)用戶體驗(yàn)流程圖-藝源科技

條件判斷（Decision）在多情景中，需要進(jìn)行條件判斷，用菱形表示。一般來說，條件判斷多為是與非（或?qū)εc錯(cuò)）的結(jié)果，于是就有兩條流程線從條件判斷中流轉(zhuǎn)出，通常正面回答的流程線從下方流轉(zhuǎn)出，負(fù)面回答的流程線從右側(cè)流轉(zhuǎn)出。每條流轉(zhuǎn)出的流程先必須標(biāo)明判斷結(jié)果（即是或非）。當(dāng)然也會(huì)存在多種判斷結(jié)果的情況，這時(shí)候會(huì)有多條流轉(zhuǎn)出的流程線，注意標(biāo)注清楚每條流程線上的適用條件。在這種情況下，要特別注意是否遺漏某些條件，所以建議將復(fù)雜的條件判斷，拆分為多個(gè)二元判斷的組合，這對(duì)于后續(xù)對(duì)外溝通、自我檢查來說也更加友好。

新人來收！5分鐘幫你學(xué)會(huì)用戶體驗(yàn)流程圖-藝源科技

預(yù)定義操作（PredefinedProcess）用左右雙線的矩形表示。在一些復(fù)雜流程中，有些復(fù)雜模塊可以單獨(dú)進(jìn)行詳述，此時(shí)在主流程中，就可以使用預(yù)定義操作模塊進(jìn)行指代，并在其他地方進(jìn)行詳述。

新人來收！5分鐘幫你學(xué)會(huì)用戶體驗(yàn)流程圖-藝源科技

以上五種是流程圖中基礎(chǔ)的常用圖形，對(duì)于設(shè)計(jì)師來說，也基本夠用了。在學(xué)習(xí)完基本功后，你就可以進(jìn)行自我修行了?。ú回?fù)責(zé)任的作者啊喂o(+一︿一)o）


一個(gè)小練習(xí)

好了，那我們來做一個(gè)小練習(xí)——常見的登錄功能。這，似乎看起來很簡(jiǎn)單。于是有了以下這張流程圖：

新人來收！5分鐘幫你學(xué)會(huì)用戶體驗(yàn)流程圖-藝源科技

似乎并沒有什么問題。但是（記住，通常每個(gè)“似乎”都有一個(gè)“但是”在等TA），這里的登錄要素只考慮了手機(jī)號(hào)+密碼一種方式，是否滿足需求呢？為什么沒有郵箱登錄？昵稱登錄？手機(jī)號(hào)+短信驗(yàn)證碼登錄？繼續(xù)看第一步輸入手機(jī)號(hào)，是否會(huì)存在手機(jī)號(hào)格式錯(cuò)誤、手機(jī)號(hào)未注冊(cè)的情況？系統(tǒng)是否有必要對(duì)手機(jī)號(hào)進(jìn)行單獨(dú)檢驗(yàn)？如果單獨(dú)檢驗(yàn)，會(huì)不會(huì)有什么安全隱患？不檢驗(yàn)，是否體驗(yàn)友好？如何進(jìn)行評(píng)估？其中的操作、判斷是由用戶來做還是系統(tǒng)來做？系統(tǒng)做的話，是前端還是后端做呢？用戶忘記了密碼怎么辦？等等等等。看似簡(jiǎn)單的登錄流程，竟然會(huì)如此狀況百出。

這里分享幾條我畫流程圖的心得體會(huì)：

面向操作的流程圖 不同的學(xué)科、不同的人都有不同的畫流程圖偏好。有些人喜歡面向頁(yè)面的流程圖，有些人偏愛面向狀態(tài)的流程圖，而我更傾向面向操作的流程圖畫法，這樣做可以更聚焦在任務(wù)本身，排除界面元素干擾，（具體界面設(shè)計(jì)應(yīng)在流程圖的基礎(chǔ)上進(jìn)行后續(xù)的深入）。

由繁入簡(jiǎn) 在剛開始訓(xùn)練的時(shí)候，建議盡可能地將流程圖畫細(xì)，每一個(gè)操作每一次判斷都詳細(xì)畫出，能拆分的情況都進(jìn)行拆分，思考盡可能地全面。

站在不同的角色角度進(jìn)行思考 在畫流程圖的時(shí)候，應(yīng)當(dāng)多思考各項(xiàng)操作、判斷的操作者是誰(shuí)，是系統(tǒng)還是用戶，并用不同顏色（或其他方式）標(biāo)明。

不同情況全覆蓋 對(duì)照流程圖檢驗(yàn)是否滿足所有情況。簡(jiǎn)單的檢驗(yàn)原則就是每條路都應(yīng)該走得通，都有開始和結(jié)束的點(diǎn)而非莫名終端，每個(gè)判斷都至少有兩條流轉(zhuǎn)出的路。

發(fā)掘新設(shè)計(jì)點(diǎn) 在流程圖中，可以這樣問自己，會(huì)不會(huì)有無法進(jìn)行某操作的情況？在每一種發(fā)生錯(cuò)誤的時(shí)候，是否有對(duì)應(yīng)的設(shè)計(jì)對(duì)策？如在登錄的任務(wù)中，就發(fā)掘出了用戶忘記密碼的情況。

基于以上考慮，我們來優(yōu)化下登錄功能的流程圖，假設(shè)這里的登錄方式僅允許手機(jī)號(hào)+密碼一種方式：

新人來收！5分鐘幫你學(xué)會(huì)用戶體驗(yàn)流程圖-藝源科技

注意，因?yàn)樯婕暗健白?cè)”、“忘記密碼”兩種新的情況，所以在這里限于篇幅，就用虛線流轉(zhuǎn)線、預(yù)定義操作的圖形來簡(jiǎn)述。若要具體展開，那就是一整套的登錄/注冊(cè)咯~

關(guān)于流程圖的學(xué)習(xí)就先講到這里。

流程圖的練習(xí)是一個(gè)熟能生巧的過程，記?。赫驹诓煌巧嵌榷嗨伎?、勤練習(xí)多推敲、覆蓋全情況、發(fā)掘新設(shè)計(jì)點(diǎn)。相信在經(jīng)過嚴(yán)謹(jǐn)?shù)挠?xùn)練之后，面對(duì)再?gòu)?fù)雜的需求也能夠游刃有余化繁為簡(jiǎn)了。

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