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在按鈕置灰時(shí)，該如何提供給用戶反饋？
時(shí)間：2019-08-30 10:15:13
文章發(fā)布：李陽
原創(chuàng)作者：未知
來源：互聯(lián)網(wǎng)

給予用戶即時(shí)反饋是交互設(shè)計(jì)中十分重要的一個(gè)原則。它是關(guān)于系統(tǒng)如何即時(shí)有效地應(yīng)對用戶進(jìn)行的操作的設(shè)計(jì)。當(dāng)用戶進(jìn)行操作時(shí)，給予即時(shí)、恰當(dāng)?shù)姆答伔浅Ｖ匾?/p>

一個(gè)簡單的例子就可以說明這一點(diǎn)，當(dāng)你的電腦死機(jī)的時(shí)候，不論你點(diǎn)什么，電腦都不會(huì)有任何反應(yīng)。系統(tǒng)沒有了反饋，用戶的內(nèi)心就會(huì)很崩潰。今天我們要討論的，是反饋中很特殊的一種，在按鈕置灰的時(shí)候，應(yīng)該如何提供給用戶反饋？

先來看一個(gè)案例。這是一個(gè)投票的浮層，每個(gè)選手的下方有個(gè)投票按鈕，每個(gè)用戶每天只能投給一個(gè)選手一票。

在按鈕置灰時(shí)，該如何提供給用戶反饋？-藝源科技

乍看這個(gè)方案沒什么問題。但如果加上投票之后的頁面，問題就暴露了出來。

在按鈕置灰時(shí)，該如何提供給用戶反饋？-藝源科技

上圖為了表達(dá)出「不能再投票了」，將所有按鈕置灰，于是我們得到了一屏幕置灰的按鈕。雖然按鈕是灰色的，但按鈕卻依然長得是按鈕的形狀，還是有忍不住想點(diǎn)一下的欲望。

那么問題來了，此時(shí)點(diǎn)擊這個(gè)灰色的按鈕，應(yīng)該彈出toast提示，「每天只能投一票哦~~~」嗎？帶著這個(gè)疑問，我們來研究一下置灰按鈕。

置灰按鈕

置灰按鈕在登錄注冊中被廣泛應(yīng)用，比如微信：

在按鈕置灰時(shí)，該如何提供給用戶反饋？-藝源科技

左圖是默認(rèn)的登錄頁面，登錄按鈕置灰。當(dāng)用戶輸入了密碼（即使只有一位數(shù)），則登錄按鈕亮起。

乍看之下只輸入了一位密碼就亮起，有些不合理，畢竟用戶的密碼位數(shù)幾乎不可能是一位數(shù)，此時(shí)亮起用戶也不太可能登錄，反而有干擾之嫌。

但如果再細(xì)想一下，假設(shè)用戶的密碼是6位，而微信正好在6位的時(shí)候亮起了按鈕，那么其實(shí)也是變相透露了用戶密碼的位數(shù)。如果設(shè)定一個(gè)小的按鈕亮起的位數(shù)呢？比如從用戶輸入了6位后開始亮起，這樣也不失為一個(gè)選擇，只不過比現(xiàn)在的方案要略復(fù)雜，沒有現(xiàn)在這個(gè)更簡單直接。

下面這個(gè)例子，應(yīng)該是登錄注冊中，置灰按鈕應(yīng)用的頂配了。

在按鈕置灰時(shí)，該如何提供給用戶反饋？-藝源科技

在這個(gè)例子中，只有當(dāng)用戶輸入了11位數(shù)字（手機(jī)號(hào)碼都是11位）后，「獲取驗(yàn)證碼」的按鈕才會(huì)亮起。這個(gè)方案就是無可挑剔，沒毛病。

在登錄中將按鈕置灰，主要是提示用戶現(xiàn)在按鈕還不可以點(diǎn)擊，要輸入密碼/手機(jī)號(hào)等信息后，才可以點(diǎn)擊。這在一定程度上，預(yù)防了用戶在沒有輸入的時(shí)候就點(diǎn)擊而導(dǎo)致的操作失敗。由于將按鈕置灰，本身就是將按鈕置為不可用的狀態(tài)，因此置灰的按鈕點(diǎn)擊之后是不應(yīng)該給出反饋信息的。

這里我們可以看到一個(gè)權(quán)衡，雖然「即時(shí)反饋」這條原則很重要，但可供性（affordance），也就是指示一個(gè)物體如何被操作，也不能違反。具體來說，一個(gè)置灰的按鈕，它已經(jīng)被設(shè)置為置灰的狀態(tài)，就清晰的指示出按鈕不能被點(diǎn)擊。此時(shí)如果點(diǎn)擊按鈕后彈出toast，則與此時(shí)按鈕的可供性不符合，因此是不可取的做法。

投票案例

分析到這里，文章開始的那個(gè)例子就明晰了，點(diǎn)擊第2張圖的投票按鈕，不應(yīng)該彈出toast。但頁面中還是有很多被置灰的按鈕，這個(gè)頁面看起來不是很友好，筆者表示對這個(gè)頁面不太滿意。

順便分享一個(gè)經(jīng)驗(yàn)，對頁面的不滿意，很多時(shí)候是我做出好方案的法寶。因?yàn)椴粷M意，所以會(huì)一直想辦法優(yōu)化。保持對自己不滿意的頁面的不妥協(xié)態(tài)度，這非常重要。

分析一下這個(gè)投票頁面，在投完票之后，用戶已經(jīng)選擇了一位選手，此時(shí)關(guān)心的是「我是否已經(jīng)投上票」了。如果對這個(gè)活動(dòng)比較感興趣，用戶還可能會(huì)想要了解一下投票的排名，以及瀏覽一下都有哪些選手參與了投票。因此，這個(gè)頁面可以改成如下這樣：

在按鈕置灰時(shí)，該如何提供給用戶反饋？-藝源科技

更改后的方案，在用戶點(diǎn)擊投票之后，首先指明了用戶投的是誰、現(xiàn)在多少票、排名是多少。后續(xù)的頁面展示了票數(shù)的排名，從而避免了滿屏都是置灰按鈕的情況。

以上通過一個(gè)案例，分析了置灰按鈕的使用規(guī)則。討論讓我們認(rèn)識(shí)更深刻，歡迎留言討論。

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