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酒店與民宿行業(yè)該怎么做小程序 3個實用開發(fā)案例
時間:2019-03-08 10:23:50
文章發(fā)布:李陽
原創(chuàng)作者:未知
來源:互聯(lián)網(wǎng)

小程序商城搭建成為當下熱門話題,下面從多個方面來談談酒店行業(yè)該怎么做小程序 3個實用開發(fā)案例。


酒店這種將服務放到首位的需求,是需要一款小程序應用來解決用戶的需求,從酒店預訂,到咨詢,再到支付,一個小程序能夠省去大部分的人力物力,可以說對于酒店行業(yè)來說,擁有酒店小程序,可以幫助諸多企業(yè)及商家升級轉型移動互聯(lián)網(wǎng)時代,獲得了可觀的收益。那么,酒店行業(yè)該怎么做小程序呢?


一酒店小程序怎么做:應解決這些剛需


小程序在酒店行業(yè)的應用有很多,但是對于酒店行業(yè)而言,主要的還是要將服務放到首位,重點在于解決用戶在實際生活中遇到的問題,只有這樣才能更好的解決問題,讓自己的酒店產生盈利。


酒店與民宿行業(yè)該怎么做小程序 3個實用開發(fā)案例-藝源科技


酒店預定


客戶可以通過小程序了解酒店的環(huán)境、評分、服務評價等信息,避免選到不熟悉而選到貴的、服務差的酒店。還可以預約入住時間段,自由設定所選的房間套餐等,為客戶提供了靈活的時間準備以及日程的有效安排,提高用戶體驗。


預約取票


以往客人開發(fā)票需要手寫或者用手機輸入很長的發(fā)票抬頭,并且還要在前臺等很久,體驗非常糟糕。借助小程序,可以直接獲取到預存在微信里的發(fā)票抬頭和郵寄地址,同時還可以預約取票,節(jié)省了大量時間。


客戶咨詢


直接在小程序頁面展示酒店的微信以及客服電話,客戶直接進行聯(lián)系,一觸即達,及時捕捉客戶需求,快速解決客戶疑惑,展現(xiàn)高度專業(yè)與優(yōu)質服務,提高用戶體驗。


信息展示


對于一些非必須物品,例如空氣凈化器,除濕器,冰箱,一次性浴缸套等,客人需要時不知道酒店是否提供,是否收費,這會讓客人感到很無助。如果借助小程序,將這些物品放到小程序上,介紹清楚,客人點選后客服直接送到房間。產生的消費從押金中扣除,便捷性提高了不止一個等級。


還有酒店內的配套服務,娛樂休閑項目等。放到小程序上后,一目了然,更改起來也很方便,節(jié)省了大量成本。


二酒店小程序怎么做,6條實用開發(fā)案例

同程藝龍酒店小程序分享砍價大力推廣


2018年暑期,同程藝龍在其小程序“同程藝龍酒店機票火車票”上線了一個酒店分享“砍價”活動,該活動實際上是返現(xiàn)活動的“社交版”,力度更大也更加好玩。用戶在上述小程序選擇國內任意酒店下單并完成支付,待訂單確認后即可在微信上邀請好友幫自己“砍價”。


通過這一形式,“同程藝龍酒店機票火車票”小程序也成功多次入駐阿拉丁小程序top3排行榜。


鉑濤想為消費者提供豐富的體驗生活圈


與其說鉑濤開發(fā)的是酒店微信小程序,不如說它是垂直領域的美團點評。未來,除了住宿、餐飲、藝術、生活,鉑濤還會為我們展示哪些生活場景,值得更多的期待和思考。


速8想更好地服務會員


“目前‘速8中國’微信小程序運行效果還是令人滿意的?!彼俨?北京)國際酒店管理有限公司市場營銷總監(jiān)霍磊介紹,基于微信小程序的頁面展示速度快等特點,“速8中國”目前主要提供酒店預訂、商城、會員個人設置等相關功能,同時,速8將APP中的促銷焦點圖搬進了小程序中,在首頁進行展示,讓會員更方便地了解速8的實時促銷活動?;衾诒硎?,速8推出微信小程序的另一目的就是為了更好地服務會員。


三酒店小程序增加營銷功能,增強客戶粘性


酒店小程序怎么做,酒店行業(yè)應該通過小程序還可以實現(xiàn)營銷目的,通過多種營銷方式,可以讓更多的用戶了解到酒店,獲得更多的用戶,從而創(chuàng)造更多價值。比如可以涉及到這些營銷推廣功能,讓你低成本進行推廣宣傳:


品牌宣傳


展示了酒店相關文化、場景布置的照片、酒店發(fā)展歷程等,給消費者清晰展示品牌故事,全方位的展示酒店文化,樹立良好的行業(yè)形象,更好宣傳企業(yè)品牌?! ?/p>


建議反饋


對于酒店提供的產品或者服務進行意見反饋,聽取用戶的意見,改進相關的運營方案,與用戶形成良好的互動關系,注重用戶意見,提高用戶體驗。


信息記錄


酒店小程序有專屬的數(shù)據(jù)庫,酒店可以通過數(shù)據(jù)庫,對用戶信息有更多更全面的了解,繼而根據(jù)數(shù)據(jù)庫進行數(shù)據(jù)分析,了解用戶的需求及偏好,以便后續(xù)優(yōu)化和改進自身工作,給用戶提供更優(yōu)質的服務,從而提升客戶滿意度,利用好口碑帶來更多的流量。


會員營銷


酒店小程序還可以嵌入“會員+卡券+積分+滿減+分銷”等營銷功能,為酒店提升招募會員及會員轉化能力,采用入住即會員、會員享折扣、推薦返積分/卡券的新模式,助力酒店輕松獲客、沉淀會員,促進二次消費。


酒店行業(yè)在做小程序的時候,一定要充分考慮行業(yè)特性,設置符合行業(yè)特點的功能。只有小程序能夠很好的滿足用戶的需求,酒店企業(yè)才能夠從中獲利更多。

科技小程序工具提供多類型商城/門店小程序制作,可視化編輯 1秒生成5步上線。通過拖拽、拼接模塊布局小程序商城頁面,所看即所得,只需要美工就能做出精美商城。

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